设施高级战略：应对艰难局面的工具与技能ADVANCED FACILITATION STRATEGIES pdf kindle caj 下载 azw3 umd 电子版 夸克云

From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situati***. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques fo***orking with challenging everyday situati***. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in ***anizati*** of all sizes and in all sectors.

Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to

Become better at diagnosing facilitation assignments and creating effective process designs roaden their repertoire of tools to make impromptu design changes whenever they are needed Learn to be more resilient and confident when dealing with dysfunctional situati*** and difficult people.

Introduction

1 Advanced Strategies Overview

Your Personal Philosophy of Facilitation

The Three Levels of Competence

Where Are You Now?—Self-Assessment

The Power of Your Presence

Personal Projection Assessment

What is OD?

Working as a C***ultant

Two Forms of C***ulting

Expanding Your Power Base

Gaining the Authority to Facilitate

Losing the Facilitator Role

Maintaining and Regaining the Role

The Two Types of Interventi***

Deepening Your Process Resp***es

Managing the Role of Leaders

When the Boss is in the Room

Enhancing Your Questioning Skills

Asking Complex, High Quality Questi***

Advanced Facilitation in Action

Advanced Skills Observation Sheet

Debriefing Your Experience

The Five Rules of Facilitation

2 The Complexities of Decision Making

Shifting Group Focus from “What” to “How”

Decision Dilemma #1 – Lack of Clarity About Whether the Group Is Making Decisi***

Decision Dilemma #2 – Lack of Clarity About Empowerment

Decision Dilemma #3 – Confusion About Which Decision-Making Method to Use

Decision Dilemma #4 – Use of Positional Processes

Decision Dilemma #5 – The Presence of Group Think

Decision Dilemma #6 – Lack of Techniques to Overcome Blocks to Agreement

Decision Dilemmas Summary Chart

More on Decision-Making Opti***

More on Compromise

Overcoming Problems with Compromise

More on Majority Voting

Overcoming Problems with Majority Voting

More on Multivoting

Overcoming Problems with Multivoting

More on C***ensus Building

Comparing C***ensus and C***ensus Building

Overview of the C***ensus-Building Process

Overcoming Problems with C***ensus Building

Tools Overview

The Decision-Making Roadmap

Decision-Making Checklist

Decision Effectiveness Exit Survey Elements

Decision Effectiveness Survey

3 Conflict Management Strategies

Operating Under Mistaken Assumpti***

The Importance of Making Interventi***

Knowing When to Intervene

Nine Ways to Intervene

The Art of Positive Confrontation

Monitor Your Self-Talk

When Nothing Works!

Conflict Senerios:

1 Role Confusion – What’s a facilitator?

2 The Personal Attack – Who are you anyway?

3 Lack of Authority – You can’t facilitate me!

4 Unclear Meeting Goal – What’s this about?

5 Agenda Overload – We’re going to discuss all that!?!

6 Mistaken Assumpti*** – Who told you that?

7 Hidden Agendas – Wish we were talking about the real issues

8 Resistance and Lack of Buy-in – What’s in it for me?

9 Resistance to Process – Don’t fence us in!

10 Lack of Norms – We don’t need rules!

11 Ignoring Group Norms – Oh those rules!

12 The Over-Participant – And furthermore

13 The Under-Participant – I have nothing to add!

14 The Positional Debate – I’m right; you’re wrong!

15 The Joker – Aren’t I Funny!

16 Side-Chatters – Psst, Psst, Psst

17 Side-Trackers – On another note

18 Blocking – I simply won’t *** this decision

19 Unresolved Conflicts – This goes way back!

20 Cynicism – Why bother!

21 Sarcasm – This is typical of you!

22 Stuck – Are we still talking about that?

23 Conflict Erupts – Let me tell you how I really feel!

24 A Member Storms Out – I’m not listening to this!

25 Unwilling to Take Resp***ibility – I’m not doing it!

26 Losing Authority – Have I lost you?

27 Blocked C***ensus – Why can’t we agree?

28 Lack of Closure – Let’s finish this later

29 Lack of Feedback – Let’s talk later!

30 Lack of Follow-Through – Nothing ever happens!

4 C***ulting Strategies for Facilitators

5 Essential Processes for Facilitators

Ingrid Bens is a c***ultant, speaker, and traine***ho specializes in facilitation skills, team building, conflict management, employee participation, and ***anizational change. She is a partner in the c***ulting firm Participative Dynamics.

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书籍介绍

From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situati***. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques fo***orking with challenging everyday situati***. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in ***anizati*** of all sizes and in all sectors. Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to Become better at diagnosing facilitation assignments and creating effective process designs Broaden their repertoire of tools to make impromptu design changes whenever they are needed Learn to be more resilient and confident when dealing with dysfunctional situati*** and difficult people.