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  • I***N：9780470568149
  • 作者：暂无作者
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  • 出版时间：2011-03
  • 页数：暂无页数
  • 价格：298.10
  • 纸张：胶版纸
  • 装帧：平装
  • 开本：16开
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内容简介：

　　An in-depth, expert guide to Microsoft Dynamics CRM 2011 from

Microsoft CRM experts! What bette***ay to learn how to administer

Dynamics CRM than from two Microsoft CRM experts? This in-depth

Bible is packed with expert guidance on the latest version of

Microsoft's *** CRM product. Whether you're new to 　　Dynamics CRM

or upgrading from an earlier version, you'll get thoroughly up to

speed on everything from the basics to new features and

more.

Brings you up to speed on Microsoft Dynamics CRM 2011, the

latest version of Microsoft's fast-growing customer relati***hip

management software

Shows you how to get the most out of the application,

including configuration and customization, integrating with

Microsoft Office, and automating business processes

Features step-by-step instruction and in-depth coverage of all

essential topics; you'll want to keep this information-packed book

at your desk as a practical reference

If you want to master Microsoft Dynamics CRM for your business

contacts, this is the book you need to succeed!

书籍目录：

Foreword.

Acknowledgments.

Introduction.

Part I: Laying a Solid Foundation.

Chapter 1: Familiarizing Yourself with CRM.

Chapter 2: Taking a Tour of Dynamics CRM.

Part II: Installing Dynamics CRM.

Chapter 3: Architecting Your CRM System.

Chapter 4: Installing Other Components for Dynamics CRM.

Part III: Administering Dynamics CRM.

Chapter 5: Post-Installation System Settings.

Chapter 6: Managing Users in Dynamics CRM.

Chapter 7: Using the Deployment Manager.

Chapter 8: Managing Data.

Chapter 9: Maintaining, Optimizing, and Troubleshooting Dynamics

CRM.

Part IV: Using Microsoft Dynamics CRM.

Chapter 10: Getting to Know the CRM Application.

Chapter 11: Using Dynamics CRM for Outlook.

Chapter 12: Using the Sales Functi***.

Chapter 13: Using the Marketing Functi***.

Chapter 14: Using the Service Functi***.

Part V: Customizing Dynamics CRM Through the User Interface.

Chapter 15: Realizing the Benefits of Office and SharePoint

Integration.

Chapter 16: Tailoring CRM to Your Organization.

Chapter 17: Working with CRM Entities.

Chapter 18: Automating Your Organization with Processes.

Part VI: Customizing Dynamics CRM with Custom Code.

Chapter 19: Understanding the Other Customization Opti***.

Chapter 20: Understanding the Development Opti***.

Chapter 21: Working with Client-Side Customizati***.

Chapter 22: Working with Server-Side Customizati***.

Part VII: Visualizing Your Dynamics CRM Data with Charts,

Reports, and Dashboards.

Chapter 23: Using the Built-in Reporting Tools.

Chapter 24: Working with Visualizati***: Charts and

Dashboards.

Chapter 25: Custom Reporting for Dynamics CRM.

Part VIII: Extending and Integrating Dynamics CRM.

Chapter 26: Connecting to Other Systems: Migration and

Integration with Dynamics CRM.

Chapter 27: XRM: Going Beyond Traditional CRM.

Part IX: Appendixes.

Appendix A: Advanced Integration with SharePoint 2010.

Appendix B: Accessing and Using Online Resources.

Index.

作者介绍：

　　Matthew Wittemann is the director of the customer relati***hip

management (CRM) at C5 Insight (formerly Customer Connect), and a

Microsoft CRM C***ultant and MVP. 

　　Geoff Ables is a CRM, database marketing, and Web 2.0 expert.

He is a Managing Partner of C5 Insight. 

　　Curtis Hughes is a Cloud, platform development and SharePoint

expert. He is a Managing Partner of C5 Insight.

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I***N：9780470568149
出版社：暂无出版社
出版日期：2011-03
作者：暂无作者
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